1. What is LoanSystems.com?
2. What is a Loan Originator?
3. What is a Paid User?
4. What is a Free User?
5. How does a Loan Processor differ from a Free User?
6. How secure is my information with LoanSystems.com?
7. What is 128-bit SSL encryption, and why does LoanSystems.com use it?
8. Where is my data hosted and archived?
9. How long is my client's information archived on LoanSystems.com?
10. Who is responsible for updating LoanSystems.com?
11. Is LoanSystems.com a Loan Origination Program?
12. How can a Broker add Loan Officers as users?
13. Are Real Estate Agents granted automatic access to their clients loan information?
14. How can a Loan Officer allow a person involved in the loan to view its progress (i.e. Escrow, Title, etc.)?
15. Can a Principal be restricted from viewing loan information after they've been added?
16. If a new 1003 does not appear on my Summary View, what do I need to do?
17. Is there any charge to export a loan out of LoanSystems.com and into my Loan Origination Software?
18. Is there any way to back-up my data?
19. Can a Loan Officer use LoanSystems.com if their Broker doesn't?
20. What happens to the loans being tracked by LoanSystems.com if the Loan Officer or Broker becomes delinquent with his or her monthly fee?
21. Do all LoanSystems.com users have the same access to loan information?
22. Is LoanSystems.com difficult to use?
    
    

What is LoanSystems.com?
LoanSystems.com is an Internet-based loan management and communication program designed with one goal in mind to dramatically increase your pipeline and streamline the loan origination process. It can be used to compliment any system you use or as a stand-alone loan management system. It's easy-to-use, Fannie Mae compliant, doesn't require any downloads or special software, and can be accessed securely anywhere there's a computer with Internet access.

LoanSystems.com provides Loan Originators with the ability to provide online 1003's to all of their real estate business associates. When a new Free User Account is created, LoanSystems.com automatically creates and e-mails the new user their personalized 1003 and Pre-qual Request links. When the 1003 or Pre-qual request links are clicked on, they open a 1003 or Pre-qual request form in the user's Internet browser (Internet connected is required).  When submitted, the 1003's and Pre-qual requests go directly to the user that created the account and/or their designee (i.e. Loan Processor, etc.), and also allow them to see which user the 1003 and Pre-qual requests are associated with.

LoanSystems.com allows all concerned parties to track the step-by-step progress of a loan from beginning to end, thereby reducing stress, eliminating phone tag, and facilitating effective communication. A secure, password-protected, online environment allows everyone involved to securely share vital information and updates, or important requests. A Summary View and Loan View provide users with a quick overview and detailed loan information.

What is a Loan Originator?
A Loan Originator is a Paid User that receives their own 1003's or Pre-qual Requests and either personally process the loans or designates who will receive and process the loans. Loan Originators are typically Loan Officers, but can also be Lenders, Brokers, Real Estate Agents, and Loan Processors.

What is a Paid User?
Paid User Accounts are for Users that originate loans (receive 1003's and Pre-qual requests).  Paid User Accounts are $39 per month.

Paid Users are typically Lenders, Brokers, and Loan Officers.  Real Estate Agents and Processors that wish to originate loans (receive their own 1003's and Pre-qual requests) must be designated as Paid Users.

Lenders and Brokers are allowed to be designated as Free Users if their use of LoanSystems.com is solely for the purpose of tracking loans, and not for receiving 1003's and Pre-qual requests.  Loan Officers do not have this option.

What is a Free User?
Free User Accounts are for Users that only view or update loan information.  Free User Accounts are not enabled to receive their own 1003's or Pre-qual requests.  Free User Accounts must be created by a Paid User.

Free Users are typically Borrowers, Real Estate Agents, Title Agents, Escrow Officers, Underwriters, and Processors.  Real Estate Agents and Processors that wish to originate loans (receive their own 1003's and Pre-qual requests) must be designated as Paid Users.  Real Estate Agents and Processors that are Free Users can view 1003's and Pre-qual requests that are submitted, but these must be received by a Paid User.

How does a Loan Processor differ from a Free User?
Loan Processors that do not originate loans are Free Users. They are the only Free Users that have Access Level 1. When a Paid User creates a Loan Processor User Account, they can designate whether or not they want the Loan Processor to receive New 1003's and Pre-qual Requests that are submitted. When a Loan Processor is designated to receive New 1003's and Pre-qual Requests, when they log on they will have access to the same information as the Paid User that created their account. For Paid Users that have more than one Loan Processor, more than one or all of them can be designated to receive New 1003's and Pre-qual Requests that are submitted.

How secure is my information with LoanSystems.com?
LoanSystems.com views protecting your privacy and your data as top priorities. We use 128-bit SSL security to protect the transmission of your information anytime you're logged on. You will be required to upgrade your browser to 128 bit security if you have not already done so.

The two most important factors that provide for your privacy and the security of your information are our use of 128-bit SSL encryption anytime you're logged on, and our critical selection of the most secure data center available to host our data. See the following two questions for greater detail.

What is 128-bit SSL encryption, and why does LoanSystems.com use it?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. 128-bit encrypted messages are 309,485,009,821,345,068,724,781,056 times harder to break than 40-bit messages. LoanSystems.com uses the 128-bit encryption, the strongest encryption available, regardless of browser version.

We also implement security patches as they become available and have been determined to be stable so that our servers always remain at a state-of-the-art (maybe high instead) level of security.

Where is my data hosted and archived?
LoanSystems.com is very discriminating in its selection and use of a data center. This is because we recognize that our client's data is like gold, only more valuable. For this reason, LoanSystems.com selected MaximumASP as its host. The following details our reasons for selecting MaximumASP:

• Physical Security MaximumASP's data center is both physically and logically secure. It is protected 24x7x365 by internal and external cameras, which are monitored by the Network Operations Center. The front door is protected by a badge reader system and badge access is required to enter the building. Before access to the actual data center area is permitted, one must first pass through the "man trap" area, which is a concrete hallway protected with a badge reader for initial access and then a biometric hand scanner, personal security code and a camera to ensure physical and visual confirmation of identity. This entire process is monitored 24x7x365 by the Network Operations Personnel, and ONLY MaximumASP Microsoft Certified Engineers have physical access to our web server.
  
• Network Security All of their servers sit behind dedicated MaximumASP Firewalls and F5 BigIP Controllers which constantly monitor and analyze all network traffic. They have multiple security policies in place to assist in the prevention of a network interruption in the event of a malicious attack. They host B2B Intranets and Extranets for a number of financial institutions, and their security policies and procedures have been audited extensively by several third-party organizations.
  
  All sensitive customer data, even when being routed internally behind a Firewall, is sent over encrypted protocols.
  
• Power All electrical power from supplied by local utilities is fed to the data center via three separate power grids. All electrical connections are backed up using multiple Liebert UPS battery backup systems in a N+1 configuration. In the event of an extended outage, power is supplied to the datacenter using a Catepillar 750Kva diesel generator supplied with a 30 hour full capacity and a proactive refueling contract with a local supplier.
  
• Internal Network MaximumASP's internal network is 100% hardware redundant, with dual load-balanced network cards in every MaximumASP server, connected to dual fail-over switches at all multi-connection points within our network. The internal network is connected to the outside world via two fail-over F5 BigIP Enterprise Controllers. MaximumASP has invested heavily in their network from the ground up to make sure they have NO single point of failure. Firewalls are implemented at the core router and internal network level.
  

How long is my client's information archived on LoanSystems.com?
LoanSystems.com archives user information for three years from the last update.

Who is responsible for updating LoanSystems.com?
LoanSystems.com must be updated by an authorized user. In most cases, the Loan Processor is the most ideal person, but loans can also be updated by the Lender, Broker, or Loan Officer. Other users (Loan Applicant, Real Estate Agent, etc.) can place messages in the Notes section, send e-mail messages, or update their contact information.

Is LoanSystems.com a Loan Origination Program?
LoanSystems.com is not a Loan Origination Program. It was designed to be used in conjunction with Loan Origination Programs. LoanSystems.com enables the Loan Officer to share non-sensitive information with other's involved in the loan. A secure, password-protected, online environment allows everyone involved to securely share vital information and updates, or important requests. few, if any Loan Origination Programs work in this way.

How can a Broker add Loan Officers as users?
New Loan Officers can be added at the Control Panel once the Broker logs on.

Are Real Estate Agents granted automatic access to their clients loan information?
No. Real Estate Agents are not granted automatic access to their client's loan information. The exception to this rule is if the Real Estate Agent is also the Loan Originator. For a Real Estate Agent to view the progress of their client's loan, they must be added as a Principal by the Loan Officer.  This is for the clients privacy.

How can a Loan Officer allow a person involved in the loan to view its progress (i.e. Escrow, Title, etc.)?
Anyone other than the Borrower, Loan Broker, Loan Officer, and Loan Processor must be added as a Principal to view loan information. This can be done by going to the "Create or Edit an Other User" option under User Manager on the navigation menu. Only Paid Users and Loan Processors have access to this option.

Can a Principal be restricted from viewing loan information after they've been added?
Yes. Any Principal other than the Borrower and Loan Officer can be removed by clicking the "remove" link adjacent to their name at the Loan View. Clicking on this link will discontinue their access to the loan being viewed.

If a new 1003 does not appear on my Summary View, what do I need to do?
In order for new 1003's to appear in your Summary View, they must first be imported into LoanSystems.com. New 1003's can be viewed by going to "New 1003's" under 1003's on the navigation menu. Clicking on the Borrower's Name will open the 1003. Clicking on the "Import into LoanSystems.com" link will move the 1003 into your Summary View.

Is there any charge to export a loan out of LoanSystems.com and into my Loan Origination Software?
No. 1003's can be exported as many times as necessary and no fees are charged.

Is there any way to back-up my data?
When you export your 1003's to your computer, you are performing a back-up.  Exported 1003's can be viewed in any Loan Origination Software that uses Fannie Mae Desktop Underwriter 3.2.

Can a Loan Officer use LoanSystems.com if their Broker doesn't?
Yes. Any Loan Officer can use LoanSystems.com.

What happens to the loans being tracked by LoanSystems.com if the Loan Officer or Broker becomes delinquent with his or her monthly fee?
If a LoanSystems.com user becomes delinquent with his or her monthly fee, no new 1003's (Loan Applications) will be able to be imported by this user. Existing loans will be able to be updated until funded or cancelled, and all users will continue to have access to these loans.

Do all LoanSystems.com users have the same access to loan information?
There are four Access Levels for LoanSystems.com users. This feature was designed to provide the needed access to certain key users, while protecting delicate information from other users that have no need to view certain loan details. The four Access Levels are as follows:

• Access Level 1 – Paid Users (Loan Originators) and Loan Processors. This Access Level allows the user to create Free and Paid User Accounts, update all loan information, add Principals to loans, update notes, send e-mail messages, and view cancellation explanations. Access Level 1 users also are provided with Management Tools (Contact Manager, Calendar, To Do List).
  
• Access Level 2 – Lenders, Brokers, and Real Estate Agents that have Free User Accounts (No Loan Originating). This Access Level allows the user to view all loan info, add Principals to loans, update notes, send e-mail messages, and view cancellation explanations. Access Level 2 users also are provided with Management Tools (Contact Manager, Calendar, To Do List).
  
• Access Level 3 – All other Free Users (Escrow Officers, Underwriters, Title Agents, Appraisers, etc.). Their Access Level allows the user to view only the top three sections of the Loan View (Principals, Borrower’s Info, Notes), update notes, and send e-mail messages.
  
• Access Level 4 – Borrowers. When Borrowers log on to LoanSystems.com, they are taken directly to the Loan View. This Access Level allows the user to view all loan info, update notes, send e-mail messages, and view cancellation explanations.
  

Is LoanSystems.com difficult to use?
LoanSystems.com was designed to maximize your productivity without requiring you to learn a complex new computer program.  It's user-friendly, secure, and accessible wherever a computer with Internet access is found.

LoanSystems.com was designed to automatically perform numerous important tasks independent of the user.  For example, when an existing user creates a new User Account, an e-mail message is automatically sent to the new user to welcome them and explain how to log on and begin using LoanSystems.com.  When a Borrower completes a 1003, if they provide their e-mail address, a Free User Account is automatically created and the Borrower automatically receives access to view their loan's progress.  The E-mail Manager; My Loan Links; and Instant Notification features will make LoanSystems.com one of your most valued and efficient business tools.

If the Borrower's e-mail address is provided upon submitting the 1003, a Free User Account is automatically created for the Borrower.  The Borrower is sent a welcome message with instructions on how to view their loan's progress.  The last four digits of the Borrower's Social Security Number are assigned as their temporary password.  This Free User Account allows the Borrower to view the progress of the loan each step of the way and communicate with all involved parties.  If the Borrower's e-mail address is not provided upon submitting the 1003, or if the Borrower doesn't have an e-mail address, a user account can be provided by the Loan Officer at any time.

When a new Free User Account is created, the new user is automatically e-mailed their personal links page which lists their custom online 1003 and Pre-qual links and provides instructions on how to place these links on their desktop or on their website.

Additional FAQ's will be added in the near future to assist LoanSystems.com users.  If you have a question that has not been answered on any of the pages in the Help Section, please contact us at Support.  We will gladly respond as soon as possible.